Belladonna Bridal

FAQ's



We reserve the right to amend our terms and conditions at any time without prior notification. Your use of the website constitutes your agreement to all such terms, conditions, and notices.

1How long before my wedding should I order my dress?
When to begin looking for your wedding gown is entirely up to you. Most brides don’t begin the search until a year to nine months before the wedding, but if you’ve got more time, there’s no reason you can’t use it. You should try and order your wedding dress 8 months before your big day to ensure that your dress can be delivered on time. Don’t panic if you’ve left it go past the 8 month mark, some of our designers will offer a “rush” order service for a fee. Call us and we can discuss which designers may be of interest to you.
2When are my measurements taken?
We take your measurements on the day that you order your dress. Don’t order a size smaller than you are. If you’re planning on dropping a few pounds before your wedding, your body type isn’t going to completely change. Besides, it’s a lot easier (not to mention less expensive) to take a gown in than to try and make a too-small dress work.
3What price range are your dresses?
We have a wide range of dresses to suit every bride’s budget. Our dresses generally range from €900-€3,500. We will ask you for your dress budget when you make your first appointment and we will pick the best selection of dresses to suit you and within your price range.
4How many people should I bring?
It’s always good to get a valued second opinion on your dress from your mother/sister/friend. We recommend you bring no more than three adults with you, too many opinions can be very overwhelming for you! We do ask that you do not bring children to the appointment.
5Do I need an appointment?
Yes, you can call our shop at (091) 755139 or fill out our online appointment form . We are open 7 days a week. Our opening hours are: Mon-Fri: 10:00am – 5:30pm, Sat: 9:30am – 5:30pm, Sun: 12:30pm – 5:00pm. We allocate 90 min appointments to our first-time brides, it is of upmost importance to us that the bride feels comfortable and can take her time to try on different styles of gowns.
6How can I purchase my gown?
A 50% deposit is paid on the day and the remaining 50% is due when your dress arrives in, typically 6-8 weeks prior to your wedding day. If time permits, an instalment/payment plan can be operated- with monthly or weekly payments to suit the bride.
7Can I take photos of the dress?
Sorry we do not allow photos in Belladonna. There are many reasons for this but most importantly the dress won’t fit you perfectly so an image isn’t a great reminder- focus on how the dress made you feel. You can view images of all our dresses at www.belladonnagalway.com
8Can I buy dresses online?
We sell our sale sample dresses and will ship to Ireland and overseas. To view these dresses, visit the sale section of our website. Sample sale dresses start from €200.
9Terms and Conditions - Buying online
1. DELIVERY INFORMATION
All orders are sent by DHL on a tracked service. All delivery charges will be calculated automatically online at 'checkout'. We will deliver your order within approximately 5 working days (inside Ireland). Please note delivery outside Ireland may take up to 28 days. If your order is returned to us 'undelivered' or 'not collected' due to circumstances beyond our control, you will be held responsible for all re-shipping costs.
2. RETURN AND CANCELATION POLICY
If you are unhappy with your online purchase you can receive an exchange or refund within 14 days of receipt of your order. Cancellations must be requested in writing by email and the email must come from the address given when the order was made on the website. On receipt of the cancellation email we will notify you by email of the address to which the item should be returned. Following inspection an email shall be sent confirming receipt and you will be refunded the amount due through the original method of payment, excluding original postage charge. There will be a €50 admin charge. You should expect to see the refund in your account within 5 working days from receipt of this email; however some banks may take longer. The cost of postage for the returned item is entirely the responsibility of you. We would remind you that once you have notified us of your desire to return an order there is a legal requirement for you to take good care of the goods. The item must be in its original condition and in saleable condition, in the original packaging with swing tags attached. On receipt of the item we will refund the price of the item, but not the original postage. Your refund will be credited to the original payment card.
10Cookies and Privacy
This website uses cookies, web analytics and web logs to collect information about your use of our site, information about your computer such as your computer’s IP address and browser type, demographic data and, if you arrived at our site via a link from a third party site, the URL of the linking page. If you have registered an account with us, it may also collect your name, email address, phone number, wedding date and address. The use of such cookies is normal practice and many major websites use them to provide useful features for their customers.
This privacy policy sets out how we use and protects any information that you give when you use this website. If you're a web regular, you'll know that buying via a secure server is as safe as buying over the counter. We use the respected PayPal secure payment service that is used safely by thousands of online businesses worldwide. We will not use your personal data for anything other than satisfying your orders, although we may contact you by email with news on special offers and exclusive products from our store. Personal details can be removed from our database by written request. If you have submitted your email address to our email marketing system you may remove your details by sending an e-mail to info@belladonnagalway.com stating "Remove me from your list" in the subject heading.
We use your personal information as follows: to book your appointment; to process your payments; to employees and for purposes in relation to the services we provide to you; to disclose information about you to any relevant regulator, if they require it or to anyone else if there is a legal duty to do so; to run any prize draw or competition you may enter.

And just a couple of tips for your wedding dress fitting

Research! Look at our website before your appointment and have a good idea of the designers and styles you like beforehand. It will save you time in your appointment.
Prepare your body and avoid fake tan as you don’t want it to rub off on the dress you’re trying on. Please do not wear excessive make-up.
Bring Extras. Either wear or bring a multi-way strap bra with you. This will be a saving grace when you try on a few different styles.
It would be difficult to envision a look when two rosy red straps are sticking out.
Know the price range. Don’t even try on a dress that is above your budget. Ask the sales person to show you the dresses within your price range.
It leads to heartbreak or could bankrupt you before you even have the wedding!

We strongly advise to refrain from wearing heavy make-up, bronzer or fake-tan for your appointment or fittings.