Belladonna Bridal

FAQ's



Here is some information about our shop. If we have left anything out, we are always happy to help. :)


We reserve the right to amend our terms and conditions at any time without prior notification.
Your use of the website constitutes your agreement to all such terms, conditions, and notices.
1Do I need to book an appointment?
Yes, Belladonna Bridal shop is appointment only. We recommend that you make an appointment when you are ready to make a purchase. Look through our collection page, Instagram and Pinterest profile for inspiration first and then call our shop at (091) 755139 or fill out the make an appointment form to book your bridal consultation appointment. Our private fittings are scheduled for 1 hour and 30 minutes to our first-time brides, it is of upmost importance to us that the bride feels comfortable and can take her time to try on different styles of gowns.
2Can I cancel or change my appointment?
During the week we kindly ask that you give us at least 48 hours notice if you need to cancel or re-schedule your appointment. We do require a credit card to secure all Saturday and Sunday appointments. Should you need to cancel, we ask that you please notify us at least 48 hours prior to your appointment time to avoid a €50.00 cancellation fee. We DO NOT charge your card unless you fail to cancel within 48 hours or do not show up for your scheduled appointment.
3Do you have any advice for my wedding dress fitting?
Research! Look at our website before your appointment and have a good idea of the designers and styles you like beforehand. It will save you time at your appointment. Prepare your body and avoid fake tan as you don’t want it to rub off on the dress you’re trying on. Please do not wear excessive make-up. Either wear or bring a multi-way strap bra with you - this will be a saving grace when you try on a few different styles.
4How many people can I bring with me?
It’s always good to get a valued second opinion on your dress from your family and friends. The feedback from other brides is often that the fewer people, the easier you will find it to focus on how you feel. That is why we recommend you bring no more than 3 adults with you. We do ask that you do not bring children to the appointment.
5Can I take photos of the dress?
Sorry, we do not allow photos in Belladonna. There are many reasons for this but most importantly the dress won’t fit you perfectly so an image isn’t a great reminder- focus on how the dress made you feel. You can view images of all our dresses at our Collection page.
6What is your general price range?
We have a wide range of dresses to suit every bride’s budget. Our dresses generally range from €900-€3,500. We will ask you for your dress budget when you make your first appointment and we will pick the best selection of dresses to suit you and within your price range.
7What happen when I found my dream dress?
Once you have found your dream dress and are sure you want to proceed - you will secure it with a 50% deposit. The remaining 50% is due when your dress arrives in, typically 6-8 weeks prior to your wedding day. If time permits, an instalment/payment plan can be operated- with monthly or weekly payments to suit the bride. We do not offer returns or exchanges once the deposit has been signed.
8How long before my wedding should I order my dress?
When to begin looking for your wedding gown is entirely up to you. Most brides don’t begin the search until a year to nine months before the wedding, but if you’ve got more time, there’s no reason you can’t use it. You should try and order your wedding dress 8 months before your big day to ensure that your dress can be delivered on time. Don’t panic if you’ve left it to go past the 8-month mark, some of our designers will offer a “rush” order service for a fee. We also have some off-the-rack gowns if you are a last-minute bride.
9When are my measurements taken?
We take your measurements on the day that you order your dress. Don’t order a size smaller than you are. If you’re planning on dropping a few pounds before your wedding, your body type isn’t going to completely change. Besides, it’s a lot easier (not to mention less expensive) to take a gown in than to try and make a too-small dress work.
10Do you offer alteration?
No, but we are more than happy to recommend a local seamstress who we have had a fantastic experience with - that would be your decision.
11Can I buy dresses online?
Yes! We sell our sale sample dresses and will ship to Ireland and overseas. To view these dresses, visit the sale section of our website. Sample sale dresses start from €200.
12Terms and Conditions - Buying online
1. DELIVERY INFORMATION
All orders are sent by GLS on a tracked service. All delivery charges will be calculated automatically online at 'checkout'. We will deliver your order within approximately 5 working days (inside Ireland). Please note delivery outside Ireland may take up to 28 days. If your order is returned to us 'undelivered' or 'not collected' due to circumstances beyond our control, you will be held responsible for all re-shipping costs.
2. RETURN AND CANCELATION POLICY
If you are unhappy with your online purchase you can receive an exchange or refund within 14 days of receipt of your order. Cancellations must be requested in writing by email and the email must come from the address given when the order was made on the website. On receipt of the cancellation email we will notify you by email of the address to which the item should be returned. Following inspection an email shall be sent confirming receipt and you will be refunded the amount due through the original method of payment, excluding original postage charge. There will be a €50 admin charge. You should expect to see the refund in your account within 5 working days from receipt of this email; however some banks may take longer. The cost of postage for the returned item is entirely the responsibility of you. We would remind you that once you have notified us of your desire to return an order there is a legal requirement for you to take good care of the goods. The item must be in its original condition and in saleable condition, in the original packaging with swing tags attached. On receipt of the item we will refund the price of the item, but not the original postage. Your refund will be credited to the original payment card.
13Cookies and Privacy
This website uses cookies, web analytics and web logs to collect information about your use of our site, information about your computer such as your computer’s IP address and browser type, demographic data and, if you arrived at our site via a link from a third party site, the URL of the linking page. If you have registered an account with us, it may also collect your name, email address, phone number, wedding date and address. The use of such cookies is normal practice and many major websites use them to provide useful features for their customers.
This privacy policy sets out how we use and protects any information that you give when you use this website. If you're a web regular, you'll know that buying via a secure server is as safe as buying over the counter. We use the respected PayPal secure payment service that is used safely by thousands of online businesses worldwide. We will not use your personal data for anything other than satisfying your orders, although we may contact you by email with news on special offers and exclusive products from our store. Personal details can be removed from our database by written request. If you have submitted your email address to our email marketing system you may remove your details by sending an e-mail to info@belladonnagalway.com stating "Remove me from your list" in the subject heading.
We use your personal information as follows: to book your appointment; to process your payments; to employees and for purposes in relation to the services we provide to you; to disclose information about you to any relevant regulator, if they require it or to anyone else if there is a legal duty to do so; to run any prize draw or competition you may enter.

We take pride in offering the best customer service possible. If you need any other information - please send us an email: info@belladonnagalway.com